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§ 1 Preliminary provisions
- The lameo online store, available at the Internet address https://lameopanels.com, is run by Domlo Ltd. registered in the National Court Register,
DOMLO SP. Z O.O. LIMITED LIABILITY COMPANY
Olszany 55A, 05-604 Jasieniec, Poland
KRS number 0000936530
NIP 7972077844
REGON 52060591800000
These Regulations are addressed both to Consumers and Entrepreneurs using the lameopanels.com store and defines the rules for the use of online store and the principles and procedures for the conclusion of distance sales agreements with the Customer through the Store. NIP: 7972077844, REGON: 52060591800000
§ 2 Definitions
1. Consumer - a natural person concluding a contract with the Seller under the Store, the subject of which is not directly related to its economic or professional activity.
2. Seller - DOMLO SP. Z O.O. LIMITED LIABILITY COMPANY
3. Customer - any entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate law grants legal capacity, performing in its own name a business that uses the Store.
5. Store - online store operated by the Seller at the Internet address https://lameopanels.com
6. Contract concluded at a distance - a contract concluded with the customer within an organized system of contract conclusion at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations - these rules of the Store.
8. Order - Customer's declaration of intent made via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
9. Account - Customer's account in the Store, there are collected in it the data given by the Customer and information about the Orders placed by him/her in the Store.
10. Registration form - form available in the Store, which allows you to create an Account.
11. Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment..
12. Cart – an element of the Store's software, where the Products selected by the Customer for purchase are visible, and it is possible to determine and modify the Order data, in particular the quantity of products.
13. Product - a movable item/service available in the Store which is the subject of a Sales Contract between the Customer and the Seller.
14. Sales Agreement - Agreement for sale of a Product concluded or entered into between the Customer and the Seller via the Online Store. The Sales Agreement is also understood - applying to the characteristics of the Product - a contract for the provision of services and a contract for work.
§ 3 Store Contact
1. Seller's e-mail address: kontakt@lameo.pl
2. Seller's phone number: +48 22 290 28 88
3. Seller's address: Olszany 55a, 05-604 Jasieniec
4. The customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph.
§ 4 Technical requirements
In order to use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
a. a terminal device with access to the Internet and a web browser
b. active electronic mail (e-mail) account,
c. cookies enabled,
§ 5 General information
1. To the fullest extent permissible by law, the Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized acts of third parties or incompatibility of the Internet Store with the technical infrastructure of the Customer.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data to allow the Order to be processed without creating an Account..
3. Prices quoted in the Store are in Euros and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transportation, delivery and postal services), of which the Customer is informed on the pages of the Store during the placement of the Order, including at the moment of expressing the will to be bound by the Sales Contract.
5. When the nature of the subject matter of the Contract does not allow, reasonably judging, to calculate in advance the amount of the final (definitive) price, information about the manner in which the price will be calculated, as well as fees for transportation, delivery, postal services and other costs, will be provided in the Store in the description of the Product.
§ 6 Creating an Account in the Store
1. In order to create an Account in the Store, it is necessary to fill in the Registration Form. It is necessary to provide the following data: name, surname, address, e-mail, telephone number.
2. Creating an Account in the Store is free.
3. Logging into the Account is done by entering the login and password established in the Registration Form.
4. The Customer has the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses specified in § 3.
§ 7 Rules for placing an Order
In order to place an Order, it is necessary to:
1. log in to the Store (optional);
2. select the Product that is the subject of the Order, and then click the "Add to cart" button (or equivalent);
3. log in or use the option of placing an Order without registration;
4. if you have chosen the option of placing an Order without registration - fill out the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order,
5. click the "Order and pay" button,
6. select one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8.3.
§ 8 Delivery and payment methods offered
1. The customer may use the following methods of delivery or collection of the ordered Product:
a. Courier delivery, cash on delivery,
2. The customer can use the following payment methods:
a. Payment on delivery
b. Cash on delivery
c. Payment by bank transfer to the Seller's account
d. Electronic payments
e. Payment by credit card.
3. Detailed information on delivery methods and acceptable payment methods can be found behind the Store's pages.
The operator of the payment cards is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068..
§ 9 Implementation of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After the Order is placed, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Client an appropriate e-mail message to the Client's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller
3. If the customer chooses:
a. payment by bank transfer, the Customer is obliged to make payment within 3 calendar days of the conclusion of the Sales Agreement - otherwise the order will be cancelled.
b. electronic payment or payment card payment, the Customer is obliged to make payment immediately from the conclusion of the Sales Agreement - otherwise the order will be canceled.
c. cash-on-delivery payment on delivery, the customer is obliged to make payment on delivery of the shipment.
4. If you order Products with different delivery dates, the delivery date is the longest date given.
5. In the case of ordering Products with different delivery times, the Customer has the option to request delivery of the Products in parts for an additional transportation fee, or to have all the Products delivered when the entire order is completed.
6. The beginning of the period for delivery of the Product to the Customer is calculated as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses cash on delivery payment method - from the date of conclusion of the Sales Agreement,
7. In the case of ordering Products with different dates of readiness for acceptance, the date of readiness for acceptance is the longest date given.
8. The beginning of the period when the Product is ready for collection by the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses the method of cash on delivery in person - from the date of conclusion of the Sales Agreement
§ 10 Right of withdrawal
1. The consumer may, within 14 days, withdraw from the Sales Agreement without giving any reason.
2. The running of the period specified in paragraph 1 starts from the delivery of the Product to the Consumer or a person indicated by him/her other than the carrier.
3. In the case of a Contract that includes multiple Products that are delivered separately, in batches or in parts, the term indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the Agreement it is sufficient for the Consumer to send the statement before the expiry of the deadline.
5. The statement can be sent by traditional mail, fax or electronically by sending the statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement can also be submitted on a form, the template of which is attached as Appendix No. 1 to these Regulations and the appendix to the Act of May 30, 2014 on consumer rights, but this is not mandatory.
6. If the Consumer sends a statement by electronic means, the Seller will send to the Consumer at the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
7. Effects of withdrawal from the Agreement:
a. In the case of withdrawal from the Agreement concluded at a distance, the Agreement is considered not concluded.
b. In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by the Consumer, including the costs of delivery of the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
c. The Seller will refund the payment to the bank account indicated by the Consumer in the withdrawal form, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him or her.
d. The seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
e. The Consumer should send back the Product to the Seller's address given in these Terms and Conditions immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by mail in the usual manner.
g. The consumer shall only be liable for any diminution in the value of the Product resulting from the use of the Product other than what was necessary to ascertain the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be returned by ordinary mail, information about this, as well as about the cost of returning the Product, will be located in the description of the Product in the Store.
10. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer with respect to the Contract:
a. in which the subject of the performance is a non-refabricated thing, produced according to the specifications of the Consumer or serving to meet his individualized needs,
b. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
c. in which the object of the performance is a perishable item or one that has a short shelf life,
d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiration of the deadline for withdrawal from the Contract,
f. in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things,
g. for the delivery of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract,
§ 11 Complaint and warranty
1. The Sales Agreement covers new Products.
2. In case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
3. Complaint should be reported in writing or by e-mail to the Seller's addresses given in these Regulations.
4. Complaints should be submitted in writing or electronically to the Seller's addresses given in these Regulations or using an electronic complaint form, made available by the Seller on one of the subpages of the Store.
5. It is recommended to include in the complaint, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer making the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request is considered justified.
7. Goods sent back under the complaint procedure should be sent to the address specified in § 3 of these Regulations.
8. If a warranty has been issued for the Product, the information about it, as well as its content, will be included next to the description of the Product in the Store.
§ 12 Out-of-court ways of dealing with complaints and redress of grievances
1. Detailed information about the possibility for the Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of out-of-court complaint and redress procedures:
a. A consumer is entitled to apply to a permanent amicable consumer court, as referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Consumer is entitled to apply to the provincial inspector of the Commercial Inspection, in accordance with Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
c. A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).
§ 13 Personal data in the Online Store
1. The administrator of the Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. Recipients of personal data of the online store's customers may be:
a. In the case of a Customer who uses a method of delivery by mail or courier service in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
b. In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
4. The customer has the right to access and correct the content of his data.
5. Provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations that are necessary to conclude a Sales Agreement results in the inability to conclude such an agreement.
§ 14 Final provisions
1. Contracts concluded through the Online Store are concluded in the Polish language.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e.: changes in legislation, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Client about each change at least 7 days in advance.
3. Matters not regulated by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; Act on Provision of Electronic Services; Act on Consumer Rights, Act on Protection of Personal Data.
4. The customer has the right to use out-of-court means of handling complaints and claims. For this purpose, he can file a complaint through the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.